Refund Policy

Effective Date: June 01, 2025

At Cal Enterprise Pte. Ltd. ("we," "us," or "our"), we strive to provide a reliable and efficient payment gateway service through our website, calglobal.online (the "Website"). This Refund Policy outlines the conditions under which refunds may be issued for services purchased on our Website. By using our services, you agree to the terms of this Refund Policy.

1. Refund Eligibility

We offer refunds under the following conditions:

Cancellation Within 7 Days: If you cancel your subscription or service within 7 days from the date of purchase, you are eligible for a refund of 50% of the payment made for the service.
Non-Delivery of Service: If we fail to deliver the agreed-upon service due to technical issues on our end, you may be eligible for a full or partial refund, at our discretion, after we investigate the issue.

2. Non-Refundable Circumstances

Refunds will not be issued in the following cases:

Cancellations made after the 7-day period from the date of purchase.
If you have used the service extensively (e.g., processed significant transaction volumes) before requesting a cancellation.
For issues arising from your failure to provide accurate payment or account information, or from misuse of the service in violation of our Terms of Use.
For third-party fees (e.g., bank or payment processor charges) not controlled by us.

3. Refund Process

To request a refund:

Contact us within 7 days of purchase via our contact form in the next section.
Provide your order details, including the purchase date, service description, and reason for cancellation.
We will review your request and respond within 5 business days. If approved, the 50% refund will be processed to the original payment method within 10 business days.

4. Chargebacks and Disputes

If you initiate a chargeback through your payment provider without first contacting us, we reserve the right to suspend your account and access to the Website until the dispute is resolved. We encourage you to reach out to us directly to address any concerns before pursuing a chargeback.

5. Changes to This Refund Policy

We may update this Refund Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

6. Contact Us

If you have questions or concerns about this Refund Policy, please contact us via the contact form at calglobal.online/contact or email [insert contact email].